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Consumers are very comfortable with the digital experience and expect it for their insurance purchases and claims payments.

Investigating, documenting and communicating insurance coverage to policyholders are just part of the claims process.

"There is a time for everything: a time for human guidance and a time for digitization," says this contributor.

Insurance firms that focus on artificial intelligence can leverage innovation to attract a new generation of professionals.

Protecting policyholders and meeting their service expectations will require updating the payment process for claims.

Worry about severe weather is growing. Here are five ways insurance professionals can better service their policyholders.

Digital distribution is no longer just a differentiator. It's a matter of survival for insurance carriers.

Digital tools such as this are relevant not only in the workers' compensation space but across the entire insurance industry.