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Claims Innovation honorees thoroughly understand the impact that a single claim has on policyholder satisfaction. (Part 2 of 5)
Inflation and growing accident frequency & severity are expected to continue pushing up costs for policyholders and auto insurers alike.
Quantum computing, deeper AI and omnichannel CX were among the threads running throughout the insurtech conference.
Trust in AI is transforming insurance, and consumers are demanding more.
The latest P&C industry personnel news from Zesty.ai, MedRisk, H.W. Kaufman Group and more.
In a newly released study, Hi Marley explores four keys that can make the difference between your agency receiving a 1- or 5-star claims review.
The role of adjusters will change significantly in the next few years as the digital transformation continues, according to LexisNexis.
Consumers show satisfaction with automation, but the personal touch remains vital to keeping policyholders happy.
The rapid adoption of technology has poised the insurance industry for many claims to be fully automated in the future.
Insurers and their customers want the same thing: faster claims, self-service/automation and customer satisfaction.
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