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The recently released 2012 Satmetrix Net Promoter Benchmark Study reveals the leaders and laggards in customer loyalty within the insurance industry. See who's at the top and bottom in the homeowners, auto, health and life insurance sectors.

While Hartfords decision to exit its life operations to focus on its property and casualty business is credit positive, the plan may take a long time to materially reduce the companys total risk, according to Moodys Investors Services.

Hedge fund titan John Paulson tried on Friday to enlist securities analysts in his effort to force Hartford Insurance Group to separate its property and casualty businesses from the lesser-performing life businesses.

The Hartfords 2011 fourth-quarter net income plummeted 79 percent to $127 million on current and prior-year reserve strengthening.

The Hartfords 2011 fourth-quarter net income plummeted 79 percent to $127 million on current and prior-year reserve strengthening.

Leaders in personal lines discuss challenges and opportunities in the market in 2012.

Ongoing economic uncertainty, weak investments and a spate of record-breaking catastrophes made 2011 challenging for most insurers. But executives are hopeful that firming prices, a history of success in selected markets and a little luck could make 2012 the insurance industrys turnaround year.

Liam E. McGee, CEO of The Hartford Financial Services Group, says 2011 second-quarter catastrophe losses for the company may exceed the $200 million total the company was hit with in the 2010 second quarter.