Search Results

INSURANCE agencies face a host of important questions right now in the face of a softening market. In any market, questions of fair compensation for producers and CSRs are near the top of the list. We recently had an extended conversation about

A RECENT U.S. Department of Labor report puts the national unemployment rate at 5.4% (Bureau of Labor Statistics, U.S. Economy at a Glance, Sept. 24, 2004). This is considerably higher than the unemployment rate between 1998 and 2000, and yet agency

In certain fields, professionals periodically update their look to maintain a youthful image and demonstrate that they're in step with the times. Physical appearance and perceived hipness may not be de rigeur in the insurance industry, but even a

BUILDING good relationships among insurance carriers, MGAs and retail agents was the focus of a panel discussion at the NAPSLO annual meeting, which took place in September in Orlando, Fla. Mark Wells, publisher of Insurance Journal, was the

MAKING a profit on small-commercial accounts can seem hard. In our 20 years of consulting in the insurance industry, we've seen many agents and brokers treat small-commercial accounts like the "forgotten stepchild." They are sent to the corner and

How CSRs Can Make Or Break An AgencyCustomer service representatives are the heart of any insurance agency. They keep the work flowing in the office.When ...

(The following article was derived from Ms. Cunningham's presentation at the AMS Users' Group 28th National Conference, which was held in April in Indianapolis .) SINCE I started consulting with insurance agencies just over 20 years ago, change has

Make-Or-Break CSRsWorking as a customer service representative is often a thankless job but not today. As a judge for the "National Outstanding CSR of the ...