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To attract, engage and retain Gen Z talent in the insurance claims environment, specialized programs and groups play a pivotal role.

Today's claims experts need a combination of traditional insurance-related education and soft skills to succeed.

In the current job market, workers are in the driver's seat and finding quality workers is a challenge for small businesses.

Claims magazine is fielding its annual salary survey and needs your input.

Empathy can be a powerful differentiator in the claims experience.

Modern technical skills and tools relieve staff from labor-intensive, lower-value tasks while freeing them up for analytical work.

Since 2013, poisoning has remained the leading cause of preventable injury-related deaths in the United States.

Opioid companies agreed to pay more than $32 billion to help cover costs related to opioid addiction.