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It takes more than survival to move ahead and meet the future; it takes disruption.

Don't be afraid to throw a bear in the boat.

Don't be afraid to throw a bear in the boat.

McCamish Systems, an Infosys BPO company specializing in life insurance and retirement business process and technology solutions, and Pegasystems, a provider of business process management and software for customer centricity, announce their strategic business alliance.

McCamish Systems, an Infosys BPO company specializing in life insurance and retirement business process and technology solutions, and Pegasystems, a provider of business process management and software for customer centricity, announce their strategic business alliance.

More and more auto-insurance buyers are changing their habits and going direct to such carriers as GEICO and Progressive. This presents a big technology challenge to independent agents and the companies that distribute through them.

U.S. insurance carriers are shifting their focus to revenue growth, profitability and enhancing customer experience while keeping operations costs at an optimum level. In order to increase the customer base and retain the existing customers, carriers are adapting to a customer segment based approach.

The two major industry tech shows were held in May and June. I was unable to attend ACORD LOMA but was in attendance and actively involved with IASA.