A few years ago, the national health benefits company identified service as a competitive differentiator. Top leaders defined six key characteristics--accuracy, reliability, easy to use, courteous, pro

"After several years of pain on everyone's part, IT is at the table for everything," Petersmark says. "We are viewed as a key enabler to improving business processes, optimization, and integration wit

James McGlennon is focusing on the big picture. As the new vice president and CIO of Liberty Mutual Agency Markets, McGlennon's goal is to help the company implement IT initiatives that provide a comp

Rory Read knew he was in for a challenge when he joined Columbia Insurance Group five years ago. Top executives acknowledged the midsize regional carrier was in "extreme catch-up mode" and needed to m

"In my past positions, I've focused on competitive advantage for technology. Here, I've kind of rolled back and I'm looking at efficiency for technology. We need to scale for growth and efficiency to

The Republic Group has been positioning itself for vigorous growth. To help ease any accompanying growing pains, Frank Vaccaro focused on four goals for the IT department when he became the group's vi

A veteran who has worked in three different industries--retail, airline, and insurance--Bostick consistently has helped companies choose the right technology and align it with their business strategies.

A leading provider of employee benefits, including disability insurance, long-term care, and life and voluntary benefits, the company is in the midst of a multiyear business initiative to integrate pr