Is there renewed enthusiasm regarding the potential for IT in insurance? Take a look at what insurers have on their drawing boards for the next wave of projects.
Customer Communications Management, long established as a need in the insurance industry, is gaining momentum as a primary discipline. But has the industry really made progress?
The alphabet soup of CCM (customer communications management) and ECM (enterprise content management) along with CRM, EBPP, BPM, and a host of others aren't topics that are likely to grab the attention of senior executives.