This must be answered for every claim before proceeding because sometimes it may not be obvious.

For adjusters slugging away at their claim files, the computer is a handy tool, but it all comes down to using their brains to do the nine steps of claim adjusting.

For adjusters, procrastination is a hazard

There's too much of a chance your mouth will engage before your brain, and cause problems for everyone.

A little investigation is necessary to determine how much 'pain' is worth.

Hey, Bean Town! Buffalo is laughing at you all the way from 1977.

The argument is ancient, but the impact on insurance is crucial.

The argument is ancient, but the impact on insurance is crucial.