Even though overall boat theft decreased slightly, thousands of watercraft were nevertheless stolen in 2012, according to the NICB. Click here to see the top 5 most stolen boats.

What's driving repair severity for certain vehicles? Is it the number or complexity of parts? Find out here.

What's driving repair severity for certain vehicles? Is it the number or complexity of parts? Find out here.

Certain scene characteristics can suggest a fire was intentionally set. Read some common tip offs that lead fire scene investigators to take a closer look here.

When encountering a seemingly routine fire claim, the adjuster suspects foul play. What's the next step? The claims file may provide clues.

When encountering a seemingly routine fire claim, the adjuster suspects foul play. What's the next step? The claims file may provide clues.

More than 2 million hail damage claims were processed from January 1, 2010 to December 31, 2012, the NICB reports. Of those, how many contained indicators that prompted further investigation?

Especially in the prolonged soft market, customer service continues to be a key differentiator for insurers.