Sales & Marketing

The top three reasons consumers filed formal complaints against their insurers in 2008 were delays, denials of claims and unsatisfactory settlement offers, followed by premium/insurance rating and policy cancellation issues.

Learn about the success strategies from Old National Insurance, Evansville, Ind.

In the world of sales training, failure traps many companies. More than half of the sales team, while open to change, lack the focus, discipline and skills to retain and change behavior over the long term.

The 5-year soft market is coming to an end, according to a report by Advisen Ltd. The company predicts that average rate levels for commercial insurance will level off by the second quarter of 2009 and begin to rise

More than four in 10 Americans are worried that the economic environment can expose their families to crime, according to a nationwide survey of 1,000 people conducted by the Chubb Group of Insurance Cos. Among

Every cloud has a silver lining -- even the storm clouds of global warming, environmental disasters, and industrial pollution. These natural and manmade dangers can provide new insurance opportunities

Independent insurance agents have traditionally focused less on corporate image than on personal contact to build their books of business. However, as time-challenged consumers increasingly look for

"The fact they are from the same state is sheer luck," said Sam Friedman, editor-in-chief of the Property & Casualty edition of National Underwriter. "They just happened to be the best of the bunch