The top three reasons consumers filed formal complaints againsttheir insurers in 2008 were delays, denials of claims andunsatisfactory settlement offers, followed by premium/insurancerating and policy cancellation issues, according to a study by theNAIC.
|Data was based on the more than 195,000 confirmed complaints for2008, collected through NAIC's electronic Complaint Database System(CDS), through which states voluntarily report “closed” complaints.A closed complaint is a complaint that has been investigated andresolved to the satisfaction of the state or jurisdiction in whichit is filed.
NAIC also posts monthly trend reports on complaints by reason andtype of insurance, as well as by how the complaints were resolved.For more information, visit https://eapps.naic.org/cis.
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