Related: 5 insurance and artificial intelligence predictionsfor 2018
|Big data made a big splash
2017 Recap blog postRelated: Big data sharing & predictive modeling: 5things for insurance regulators to consider
|The 'touchless claims' vision became real
Future of Claims StudyRelated: Insights for handling a sexual harassmentclaim
|Photo-based appraisal displaced in-person auto appraising
QuickFoto mobile app claims option.Virtual Assist Related: Must appraisers be objective ordisinterested?
|Drones became the new 'insurance inspector'
With four hurricanes striking the United StatesNBC'sToday showRelated: New drone technology raises risks andrewards
|Interactive features strengthened relationships withcustomers
plethora of toolsfrom FNOL through closureRelated: How insurance agents should care about theircustomers
|Chatbots became sociable
announced the launchRelated: Chatbots: The smart solution for insurance customerservice
|Claims apps became integral to the claims processing digitaltransformation
three-step strategyRelated: Perfect customer experience with persona-basedengagement
|Telematics entered its next phase
forward-thinking LexisNexis Insurance Insights blogpostRelated: Telematics in commercial fleets: a path toprofitability
|Accessing police records became easier and more accurate thanever
Automated police record retrievalRelated: Police Reports in the Digital Age
|AI transformed the customer experience
compelling and satisfying customerexperienceRelated: Artificial intelligence is changing the world —including insuranceBill Brower is the vicepresident, product management, claims for LexisNexis RiskSolutions. Email him at [email protected]. This articlefirst appeared on LexisNexis Insurance Insights and is reprintedhere with their permission.
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