The Delaware Department of Insurance published a bulletin requesting insurers provide direct contact information for each contact type on UCAA Form 14.
The Department stresses that lack of direct contact information causes investigators to go through generic company inboxes and causes unnecessary delays in resolving consumer issues.
Insurers must provide a direct telephone number and email address for each contact listed on UCAA Form 14.The form may be updated at any time through SBS for Organizations or may be submitted directly to the Department.
Insurers should update contact information within30 days of a personnel change. However, changes to the Catastrophe/Disaster Coordination Contact must be updated immediately.
The bulletin can be found here.