The Louisiana Department of Insurance announced in the Louisiana Register an amendment to Regulation 117, making it mandatory for an insurer to provide disaster complaint and insurance fraud contact information.
The amended regulation requires insurers to provide contact information for an individual responsible for the receipt of and response to the following:
- Consumer complaints filed with the department
- Rules and regulations from the commissioner
- Inquiries from the department on the financial condition of the insurer
- Inquiries from the department on tax payments
- Inquiries from the department on data security and breaches
- Inquiries from the department in the event of a disaster
- Inquiries from the department on market conduct issues
- Inquiries from the department regarding disaster complaints
- Inquiries from the department on insurance fraud
Insurers may designate one person as the primary contact for multiple positions. The commissioner may, in the future, require additional contact types.
The regulation was effective on publication in the Register on December 20, 2025. The relevant section of the Louisiana Register can be found here.