We are working on a fire claim in which there was an agreed structure estimate that was settled through the appraisal process with a RCV figure of $142,000 and an ACV figure of $120,000. These figures were for a partial loss and did not meet or exceed the policy limits of $160,000.

During the repair process, another fire occurred and the house was a total loss. A second estimate was done to assess the damage caused by the second fire. That figure was $92,000 and DID NOT include the damages from the first fire, only the damages caused from the second fire.

The insurance company is taking the stance that they are only paying the difference between the original appraisal award ACV ($120,000) and the policy limits ($160,000) and no more.

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