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Empathy can be a powerful differentiator in the claims experience.

When it comes to time, the issue is about balance as much as it is about an insurer's ability to do things faster.

Huge multinationals dominate the list, which should serve as a cautionary tale for businesses of all sizes that no one is immune.

While the willingness to share data is there, the desire varies depending on the type of information being collected.

The right technology implemented optimally can save agencies time and money.

Default risk represents the likelihood that a borrower will be unable to repay debt and is, therefore, one indicator of financial fitness.

It's critical for cloud companies to continue releasing high-quality products with an eye on innovation without over-pivoting on customizations.

Some insurance companies are using software thats not fit for purpose because its too expensive to replace.