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Many of the questions policyholders take to their insurer or agent lend themselves to automated self-service.

Small business owners now want customized, adjustable policies and enhanced risk-management services.

The role of insurance-company chief sustainability officers is still very much a work in progress.

Modern technical skills and tools relieve staff from labor-intensive, lower-value tasks while freeing them up for analytical work.

Looming potential obstacles include hampered pandemic economic recovery and increased regulatory scrutiny.

Despite emerging challenges, independent agents are not likely 'going the way of the milkman' anytime soon.

Many chief sustainability officers working for insurance carriers struggle to overcome organizational hurdles.

Insurers recognize the need for innovative thinking and decisive action to become part of their core culture and business model.