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More U.S. insurers are appointing chief sustainability officers to address stakeholder demands for greater disclosure and more concrete action on environmental, social equity and governance concerns. Yet many are struggling to overcome common organizational hurdles hindering the execution of their agendas.

Limited resources, lack of clarity about the mission and strategy, as well as a dearth of quantitative metrics to measure progress and the bottom-line impact of sustainability initiatives were among the challenges raised by chief sustainability officers (CSOs) or their equivalents from a wide range of insurers interviewed by the Deloitte Center for Financial Services. There also are opportunities, however, to overcome these obstacles and meet rising sustainability expectations among regulators, legislators, rating agencies, independent assessment firms, and investors, as well as an insurer's increasingly socially conscious customers and employees.

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