M.I.T

• The Land of Loss Prevention

  By Bryant Rousseau, PropertyCasualty360.com  |  April 20, 2012

  When people think of the work done at insurance companies, they probably picture actuaries and underwriters sitting at desks and crunching numbers. But at some insurers, research labs, staffed by highly trained scientists and engineers, play a vital if rarely seen role in discovering ways to reduce losses caused by...

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  E-Mail: Past The Point Of Diminishing Returns

  By Frank Neugebauer  |  June 3, 2011

  As the drive forward compels the insurance industry to innovate, it’s equally important to evaluate “old” technologies like e-mail to ensure they are not hampering progress.

• The 'Predictably Irrational' Claimant

  By Punita Gandhi, Anand S. Rao, Jamie Yoder  |  August 30, 2010

  The claim experience can either make or break a customer's relationship with an insurer. Insurers must understand how people will react to loss scenarios in order to customize services that will ensure customer satisfaction.