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Amid the current culture of innovation in insurance, underwriting is one of the areas to see the most change.

Communicating with clients takes more than just jargon-laden mass emails.

Both Himes and an FBI agent called for international cybesecurity norms during a conference in New York.

In the last two years, the No. 1 strategic investment across the insurance industry has been in improving customer engagement. Why so much emphasis?

An unfocused marketing approach is unlikely to turn prospective buyers into believers.

The agencies want to screen you, but you also have to screen them.

Boosting a Yelp rating by one star can increase company revenue between 5 percent and 9 percent.

Do you have the correct insurance protection in place for copyright infringement claims?