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Thousands of claims from vehicles, homes and businesses are rolling in from Texas and other states as crippling winter weather continues.

Insurers should be focusing on bringing new talent into the industry, climate change and new product development.

While cheap rates are appealing, two other factors are proving to be more important in customer satisfaction.

The litigation alleges Allstate retained witnesses 'to improperly harass and defraud plaintiffs' in cases.

Attorneys say the quick settlement from USAA indicates the insurer knew it would likely pay more had it gone to trial.

Consumers want to know how often their insurers receive complaints and why.

J.D. Power says customer service is the single biggest factor driving existing-customer renewals.

As several auto insurers face lawsuits over 'inadequate' pandemic refunds, here is how various relief programs compare to one another.