In the insurance business--as in any business--if you're not growing, you're dying. Growth requires "new"--new products, new markets, and new customers.
Property/casualty insurers are faced with difficult choices when dealing with aging claims systems, according to Karlyn Carnahan, principal in the insurance practice at the research and consulting firm Novarica.
Governance for IT is a pesky problem on which many business and technology leaders spend countless hours and dollars, seeking to improve, streamline, and just plain fix.
Insurance has prided itself on the speed and reliability of the policy and sales functions offered customers on its Web site, but until a year ago, customers filing claims weren't offered the same experience.
What is the single most important element of a successful IT systems implementation? That's the question posed to readers of NU's Technology Decisions at www.tech-decisions.com.