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Being younger and healthier is just the beginning, a Goldman Sachs study finds. How they buy, and how they refer, is different than their elders.

Establishing a presence on social media can be like building a sand castle: when the tide shifts, you may have to start from scratch.

Networking not working? A social media expert from Project CAP shares some tips to jump-start your online engagement.

In a time when communication happens more often through a mobile device than face-to-face, agents must move beyond their old word-of-mouth marketing strategies and embrace social-media outlets to connect with a new generation of insurance customers, a business professor contends.

The bombing at the Boston Marathonthe first successful, high-profile terrorist attack in the U.S. since 9/11could impact the terrorism insurance marketplace, specifically event cancellation coverage.

Social media in claims investigations is certainly not a novel idea, though its application is continually being refined.

When combined with robust text mining, predictive analytics can enable better fraud and claims management, as well as more effective business rules.

Organizations need a clear understanding of current trends, challenges and available technology solutions to be able to deploy or improve an insurance claims fraud program.