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Insurers need to be fully aware of the processes direct repair shops have in place for communicating with vehicle owners.

Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather-related damage during 2011s fourth quarter, according to a consumer survey.

Leaders in personal lines discuss challenges and opportunities in the market in 2012.

U.S. companies will spend 5 percent more on travel in 2011 than in 2010.

Your client calls to tell you he'll be renting a car while vacationing in San Diego next week. He won't buy the coverage the rental company offers if his own policy covers most of his exposures. His brother-in-law told him the rental company coverage

A properly chosen personal umbrella policy is the single best tool for plugging liability coverage gaps in underlying auto, homeowners and other personal policies. Determining each client's insurance gaps and then

State Rep. Alan Sanborn, R-Redmond, called for the legislation at the spring meeting of the National Conference of Insurance Legislators, reacting, he said to pressure put on customers to purchase unn

The season for summer vacations is here, which means many people will be renting automobiles for their trips.