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Friction during the claims process following a catastrophe can strain customer satisfaction and cause a sharp decline in renewals.
At least five people died and two children were still missing after floods ripped through Pennsylvania.
The average cost per lightning-related claim in 2022 decreased by nearly 30% compared with 2021, according to Triple-I.
The 2023 PropertyCasualty360 Insurance Luminaries program will honor innovative claims practices and leaders.
U.S. commercial property insurers continue to voice concern about undervaluation and inflation, according to Marsh.
When you provide a digital payment option, you make your life easier, and you make your customers happier.
If Swiss Re's prediction for 2023's ROE materializes, it would mark the strongest YoY improvement since 2009.
Cumulatively, lightning-related fires account for $2 billion in annual payouts to small- and medium-sized businesses.
A recent report from J.D. Power delves into what is driving customers to explore their auto policy options.
The most common inquiries during the claims process deal with process explanations and next steps, according to a recent Hi Marley white paper.
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