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The fees affected hundreds of thousands of customers and the total cost could climb to more than $180 million.

Today's most successful insurance sales strategies share these four characteristics.

With the right tools in place to mine social media, insurance companies can get ahead of major disaster claims.

The best way for chatbots to help the insurance customer is by helping agents, brokers and claims specialists.

Accenture's global insurance lead talks about why the InsurTech movement is bigger than the average independent startup.

Targeting the next generation of insurance customers, Travelers asked millennials what they wanted in an insurance plan, and came up with Traverse.

Targeting the next generation of insurance customers, Travelers asked millennials what they wanted in an insurance plan, and came up with Traverse.

Since 2003, Wells Fargo has offered auto, homeowners, renters and umbrella personal insurance products to consumers.