Targetting the next generation of insurance customers, Travelers asked millennials what they wanted in an insurance plan, and came up with Traverse.
Millennials are credited — or blamed, depending on your point of view — with accelerating the pace of disruption in the insurance industry. Thanks to their habits of buying online, on mobile devices and at all hours, start-ups like Lemonade began selling insurance online, conducting all transactions electronically, using chatbots to answer customer questions and customizing the product offerings to be "just enough" insurance primarily for the millennial market.
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