The insurance business can be a funny thing. While it has provided fulfilling careers for thousands of people, so very few of them sought it out as a vocation. Even many of the industry's most successful players will tell you that selling insurance wasn't their first choice for a career,...
We have a new kind of video camera for the investigator. But, we are not the ones filming, photographing and documenting our cases. The world is filming and photographing for us.
Despite all of the gains, many claims organizations remain hamstrung by inconsistent handling and outcomes. So why is it that with all of the technology at our fingertips, our investigative abilities are often lagging behind where they were a generation ago?