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How proactively selling service strengthens ongoing relationships for insurance agents and brokers.

While consumer apathy may be high, their support for services that can protect their personal data is just as high.

Insurance researching and shopping online underscores an enormous opportunity for agents/brokers, according to Chubb.

Coverage Q&A: Regardless of the loss, insurance coverage may be tough to secure when a property is vacant.

Brand differentiation solely on the basis of customer confidence, advocacy or empathy competes in a crowded field.

Three-quarters of advisors claim to offer great service. Departing clients would beg to differ.

The right staff is critical to an agency's ability to serve clients.

Leading claims executives share the risks they see for the industry, the changing claims process and its impact on customer expectations.