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Sales pitches once worked well with insurance customers, but not so much today.

What do your customers really want? Do you know?

Where they live and their age may determine what money stressors bother your clients the most.

People dont like to be sold, but they love to buy. Your job is to teach how your product or service makes your customers life better.

Many in the insurance world believe the price of insurance becomes more important to the client in the absence of value. How might a customer service representative add value to the insurance-client relationship?

Ronie Foronda, an account manager for Finance Insurance Ltd. in Honolulu, has been named the winner of the 2009 "National Outstanding CSR Award."

Edward Liddy, American International Group Inc. group's new chairman in a memo on the front page of the company Web site is offering more reassurances about the embattled firm's financial units' stren

Edward Liddy, American International Group Inc. group's new chairman in a memo on the front page of the company Web site is offering more reassurances about the embattled firm's financial units' stren