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Consultant John Goodman shares insights on the best practices he's derived from other industries for serving insureds.

Low-code tools can build new applications 10 times faster and substantially cheaper than traditional software development methods.

While they can reduce costs and enhance the buying experience, self-serve apps have not eliminated the manual claims process.

Operation Dealer's Choice busted up a car ring that had filed nearly $1 million in fraudulent insurance claims.

Insurers recognize the need for innovative thinking and decisive action to become part of their core culture and business model.

While consumers are willing to reveal personal data for lower rates, their social media details are off the table.

Interestingly, the study found that family members were the most likely bad actors behind identity theft crimes.

More patients opting for telehealth services increases the potential for medical malpractice, misdiagnosis and E&O claims.