A reluctance to embrace solutions such as machine learning and scalable artificial intelligence (AI) is limiting commercial carriers' and brokers' productivity. (Zapp2Photo/Shutterstock.com)
The COVID-19 pandemic labor crisis continues to be one of the top stories of 2021. While the bulk of attention has focused on retail, restaurant and service sectors, the shortage is impacting industries across the board, from Wall Street banks to construction or trucking; this staffing crunch appears to be more than a short-term blip.
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