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Progressive Insurance, which offers coverage both through its direct channel and via independent agencies, is now leveraging its technology investments in order to maximize its buyer experienceregardless of platform.

Consumers today have new ways of buying and shopping for insurance, and insurers have new ways of delivering products to their customersbut do insurers truly understand what it takes to attract and retain customers in todays market?

Doris Amen, funeral director and proprietor of the Jurek Park Slope Funeral Home in Brooklyn, N.Y., sends her clients out in style in a 1978 silver hearse, for which she carries commercial insurance. The vehicle is anything but subtle. People know Im coming, says Amen, who also favors a purple...

While three separate analyses of the insurance and reinsurance markets in 2012 were unable to determine whether the industry will be able to sustain recent rate increases, all agree that the industry will face challenges this year ranging from the economy to the implementation of new regulations.

Challenged by a volatile underwriting cycle, a shaky economy and the uncertain impact of new regulations, U.S. property and casualty insurers must respond by investing in core systems, understanding changing consumer habits and using business analytics to address difficult top-line growth conditions, according to Ernst & Young.

Sarah E. Pacini, vice president of risk management and insurance with Advocate Health Care in Oak Brook, Ill., says now is actually a good time to buy coverage.

When small businesses enter the overseas market, they need to understand the additional risks they may face. Learn the ins and outs of ocean marine insurance.

Dealing with insurers in such ticklish and high-stakes cases can be frustrating, so let’s begin with a reality check about insurance.