about the stuff that drives them crazy. This offers more
than cathartic effect. Knowing
adjuster pet peeves and their hot buttons can help those who
work with adjusters to foster better relationships. This includes
the gamut of vendors and business partners such as defense lawyers,
rehab specialists, surveillance firms, and expert witnesses.
Bosses—such as claim managers and supervisors—who are attuned to
what sets adjusters off may be able to avoid conflict, thereby
boosting morale and employee retention.So what sets an adjuster's teeth on edge? Let's explore an informal and highly subjective list I have composed:
1. Cheapskate insurance buyers. Some policyholders make insurance-buying decisions based on “the cheapest quote,” and then feign surprise when they don't get platinum claim service. Usually things are cheaper for a reason. If you check into a Motel 6 and pay a bargain basement price, then please do not whine because the hotel lacks concierge service and a mint on the pillow. When shopping for insurance, many accounts are “all about price.” When they have a claim, it is all about service. Sorry, but those two usually go hand-in-hand—in both claims adjusting and in other realms.
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