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Commercial-lines customers will exert more influence over the insurance-buying process within the next year, driving insurers to support real-time interactions, but legacy systems may get in the way of needed transformation, an analyst firm contends.

Commercial-lines customers will exert more influence over the insurance-buying process within the next year, driving insurers to support real-time interactions, but legacy systems may get in the way of needed transformation, an analyst firm contends.

Small businesses value interaction with agents and strong policy offerings from insurers.

Small businesses value interaction with agents and strong policy offerings from insurers.

When you signed on for your career, you may not have realized that you accepted the enormous role of spokesperson for the insurance industry.

During the Dynamics of Selling program, we impress upon producers how to become one of the top 10 percent of producers in their offices, companies or the U.S. Invariably, that comes down to describing the traits of those top producers.

Many insurance companies feel inadequately prepared to face certain trends that will impact the industry in the coming years.

Many insurance companies feel inadequately prepared to face certain trends that will impact the industry in the coming years.