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Like many insurers, perhaps you have already put in some hard yards working to unify underlying systems to provide great multichannel customer experiences.

The insurance industry must now communicate with digital consumers in a way that meets their preferences and expectations.

In the last two years, the No. 1 strategic investment across the insurance industry has been in improving customer engagement. Why so much emphasis?

Risk managers can better control commercial auto insurance costs with these nine steps.

Tech-driven communications strengthen customer loyalty.

Insurers are using technology innovation to attract customers. But how do they innovate to retain them?

Here's why today's tech-savvy, forward-thinking insurance businesses have little choice but to incorporate texting.

One-third of insurance executives surveyed for Accenture's 'Technology Vision for Insurance 2017' report believe AI will completely transform their company within the next three years.