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MILLIONS of copies of management books have been sold in the last two decades, making some business authors second only to rock stars and cover girls as celebrities. People have spent billions on these books. Most buyers probably have actually read

Is benchmarking important? Well, yes and no. Benchmarking is useful for identifying possible weaknesses in an agency and for comparing it with a group of other agencies. Using benchmarks for other purposes, however, can cause problems. For example,

WHEN it comes to developing new producers, our industry has a dismal record. Thankfully, several new producer training schools are now available to help correct this weakness. A huge problem still plagues the process, though. Very little guidance or

A report issued last year by Marsh & McLennan warned of a growing gap between insureds' liability risk and their corresponding levels of insurance coverage. An article in the Sept. 8, 2003, issue of Insurance Day stated, "According to the report,