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Customers are at the heart of every business's success and their satisfaction must be a top priority.

The key to agents' survival is they must provide unrivaled service at the highest level.

The study is based on responses from 2,734 small commercial insurance customers.

Machine learning and virtual agents will continue to improve insurance sales.

Many insurers think they should be generating more revenue from current clients, yet too few actually are.

Industry professionals at EY break down the 'crawl, walk, run' approach to implementing chatbots.

Insurers must understand how consumers shop and what attracts them to a brand.

Here's why insurers must engage modern technology to empower customers.