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Claims automation has already begun, and it is having an immensely positive impact on insurance.

AI technology will bring a new process and new efficiency to claims adjusting.

"It is a tough time to be a director or officer of a company," says USI's national D&O practice leader, Andrew Doherty.

While technology provides many solutions, assessing its success and the actual implementation will take time and effort.

Carriers must leverage weather data for First Notice of Loss call volume management to create a better claim experience for insureds.

Insurers using smart-contract policies with blockchain technology should be aware that savvy fraudsters could compromise stored data.

There is some hesitancy regarding the adoption of AI technology and uncertainty as to what approach to undertake.

The more insurance and collision repair companies adapt to new technology, the better prepared they will be for future claims.