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Is benchmarking important? Well, yes and no. Benchmarking is useful for identifying possible weaknesses in an agency and for comparing it with a group of other agencies. Using benchmarks for other purposes, however, can cause problems. For example,

"One size fits all!" I saw that phrase on a pair of garden gloves in a store and couldn't help wondering about it. Surely the label didn't imply that a single glove size perfectly fits everyone, even if the gloves are made of some wondrous space-age

What You Need to Know: The New IRS Audit Initiative for Retirement PlansThe Internal Revenue Service recently announced that it will be conducting detailed audits ...

Captives HopefulHUD Will AlterNursing Home RuleAn insurance regulator is optimistic that industry objections will convince federal officials to alter a proposed rule that captive groups ...

IBMs Legal Woes Reflect U.S. Tort EnvironmentInternational Business Machines Corp., the world's top provider of computer hardware, is facing legal woes from hundreds of its ...

WHEN it comes to developing new producers, our industry has a dismal record. Thankfully, several new producer training schools are now available to help correct this weakness. A huge problem still plagues the process, though. Very little guidance or

Ancient Egyptians worshipped cats. Broadway performers sing about them (in "Cats"). In grunge rock circles, people still speak in awe of Bill the Cat (and the Boingers). So just what is it with homeowners insurance and dogs? Lately it seems claims

Aspen CEO Dumped Over Phony BackgroundNU Online News Service, Dec. 14, 12:38 p.m. EST?Peter Coghlan, has resigned his post as president and chief executive of ...