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Property and casualty insurers must innovate to stay relevant to customers, improve profitability and transition into a business model that can shift with future market changes.

Property and casualty insurers must innovate to stay relevant to customers, improve profitability and transition into a business model that can shift with future market changes.

Regardless of how insurance carriers reach customers--whether it's as a direct writer or through the independent agent channel--the one thing all insurers have in common is a passion for customer retention.

Golden Bear Insurance Company has implemented WebWriter Enterprise from Insurance Systems, Inc., to handle complete insurance processing for all of the carrier's personal lines business.

ULLICO Inc.'s IT infrastructure today looks much different than it did when CIO Jim Tierney joined the company four years ago.

If BPM was born to make life simpler for the business side, SOA probably was born to make BPM simpler for IT departments. They are like instruments in an orchestra: Separately they are pleasing; together they are divine.

Whether you work in underwriting, claims, or another area of the business, service, profitability, and compliance demand that you manage information in structured, efficient, auditable ways.

Optical Image Technology's latest DocFinity software release features DocFinity eForms as the major feature of the company's suite of document and business process management products.