Insurers have been finding new and better waysto enable their customers, moving carefully intoWeb-based customer self-service in the high-touch claims process.BY MICHAEL P. VOELKERFrom equipping ...
WHAT DO autonomy, creativity and consistency have in common? They are all characteristics an agency owner would like to see in each employee. Autonomy gives employees the sense that they control their destinies and have the opportunity and authority
DO YOU pay attention to the transaction activity notes in your agency management system? You should. If you use your system correctly-as the core location for all transaction activity with your clients-the notes could be your best friend in the event
Insurance carriers rarely can avoid the difficult decisions that come their way when the subject of policy administration systems arises. Do you opt for great ...
The Brains of the OperationNo matter what line of business an insurer operates in, the policy administration system keeps the lines of communication open. ...
"Have I got an insurance story for you!" One thing I've learned from working in this industry is that people love to tell me "insurance stories." A common element in these stories is an unpleasant experience for the insured-usually resulting from a
"Have I got an insurance story for you!" One thing I've learned from working in this industry is that people love to tell me "insurance stories." A common element in these stories is an unpleasant experience for the insured-usually resulting from a
WHAT do you do as an insurance professional to help your clients increase profits or reduce expenses? How do you help them improve efficiency? What non-insurance problems do you solve for them? If you want to distance yourself from the competition