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We're about to say goodbye to another year and the further we distance ourselves from the dark days of 2008, the better things look for the insurance industry as a whole and insurance IT in particular.

In this economically challenging climate, it is critical that P&C insurers focus on any opportunities to drive tangible improvements to their claim process and operations.

Insurance companies talk about their expertise, their customer service, and their financial strength, but it is only when a customer suffers a loss and files a claim that the insurer has a real opportunity to deliver on its promise to the customer.

If you were walking down the street and saw a one hundred-dollar bill, you would probably pick it up. So why do insurance carriers leave not hundreds but billions of dollars on the table annually?

Should an insurance carrier buy, build, or outsource the development of its systems?

A property/casualty insurer's financial performance depends heavily on its claims organization.

Instead of using offshoring for cost-reduction purposes alone, insurers should evaluate it as nothing less than part and parcel of their strategic efforts to increase growth and profitability.

IAS Claim Services' President Paul Kottler answered questions about the current role of independents, essential technologies for the industry, and how to attract new talent.