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Direct writers are using social media and Web 2.0 tools to attract and retain customers--your customers.

We may not notice all the changes that have taken place over the last decade unless we dial the clock back to 1999 and remember what life was like then for insurance IT.

In my experience, disaster recovery (DR) and business continuity (BC) are either done very well or very poorly. There doesn't seem to be a middle ground.

Claims Magazine is twittering every day about breaking news and timely topics. Here's what we've tweeted about this week.

Wholesale brokers are in a prime position to grab new business when a revived economy begins producing start-up companies that standard line carriers won't insure, a trade group leader advised here.

The firestorm over executive bonuses at American International Group earlier this year underscores the deep distrust everyday Americans harbor for financial services companies, even before the controversial AIG bailout by taxpayers.

Twitter and the blogosphere were ablaze this week with the buzz surrounding an Accenture study that found three-quarters of U.S. consumers prefer to buy insurance ...

You can "follow" Claims Magazine's Twitter postings by clicking here. In the meantime, below is a sample of the many tweets made throughout this week and last: