Hail, thunderstorms and flooding affect much of the country.

The most recent data on vehicles being sold and driven in the U.S. reveals why costs are rising within the automotive claims and collision repair industries.

Why a good claim experience is so important.

Here's a look at demographic shifts in terms of where people are choosing to live and how that may be driving auto claim frequency trends.

Automotive claim frequency and costs are on the rise again.

The collision repair industry has experienced a great deal of change over the last several years. The Great Recession drove already flat-to-declining vehicle accident frequency down further, while high unemployment rates led to further declines in overall U.S. miles driven. In 2014, however, the industry saw claim frequency...

Staying ahead of industry trends and marketplace dynamics is critical to success. Early last year CCC Information Services published its Crash Course 2014 report which offered industry projections for auto collision repair and total loss costs. With 2014 now behind us, we revisit these projections around economic growth, auto claims...

While consumers have become much more discerning around price price is not the only factor in their purchase decision. More and more customers are willing to pay more for a better customer experience.