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        "title": "10 crimes against the customer",
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        "summary": "Are you guilty of committing any of these offenses that alienate prospects and clients?",
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        "uri": "/2016/11/07/10-crimes-against-the-customer-2/",
        "title": "10 crimes against the customer",
        "byline": " Shep Hyken ",
        "kicker": "News",
        "prettyDate": "November 07, 2016",
        "timeToRead": "4 minute",
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      {
        "uri": "/2016/11/07/10-crimes-against-the-customer-2/",
        "title": "10 crimes against the customer",
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        "summary": "Are you guilty of committing any of these offenses that alienate prospects and clients?",
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        "uri": "/2015/09/02/how-to-over-the-top-customer-service/",
        "title": "How to: Over-the-top customer service",
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        "summary": "Always be on the lookout for opportunities to turn complaints, or what appear to be ordinary interactions, into something extraordinary.",
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        "uri": "/2015/09/02/how-to-over-the-top-customer-service/",
        "title": "How to: Over-the-top customer service",
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        "prettyDate": "September 02, 2015",
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