Are you guilty of disrespecting your customers? That's a rhetorical question, and I'm sure the answer is no. At least I hope the answer is no.
Our friends at Provide Support sent over an awesome infographic about different reasons customers don't like the companies they do business with. I don't think you'll disagree with any of the reasons, and you'll probably hope that your company is not guilty of what I call Crimes Against the Customer. With that said, here are ten of the more flagrant wrongdoings companies are guilty of, along with some of my commentary:
1. Not appreciating loyalty
I'm amazed at the number of companies that take customers for granted. At least say thank you. I recently made a purchase at a store and the cashier didn't even bother to say thank you.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
