{
  "author": {
    "name": "Scott Lacourse",
    "webUrl": "/author/profile/scott-lacourse/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 15,
    "social": [],
    "articles": [
      {
        "uri": "/2017/03/28/keys-to-improving-jewelry-claim-outcomes/",
        "title": "Keys to improving jewelry claim outcomes",
        "byline": "Scott Lacourse",
        "kicker": "Market Insights",
        "prettyDate": "March 28, 2017",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "December, April and September are the busiest months for jewelry claims.",
        "body": null
      },
      {
        "uri": "/2017/03/28/keys-to-improving-jewelry-claim-outcomes/",
        "title": "Keys to improving jewelry claim outcomes",
        "byline": " Scott Lacourse ",
        "kicker": "Market Insights",
        "prettyDate": "March 28, 2017",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/market-insights/",
            "sectionName": "Market Insights"
          }
        ],
        "summary": "December, April and September are the busiest months for jewelry claims.",
        "body": null
      },
      {
        "uri": "/2017/03/14/want-happy-customers-then-respond-to-them/",
        "title": "Want happy customers? Then respond to them",
        "byline": " Scott Lacourse ",
        "kicker": "News",
        "prettyDate": "March 14, 2017",
        "timeToRead": "4 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Expectations are changing and insurers must work to meet them.",
        "body": null
      },
      {
        "uri": "/2016/11/16/a-look-at-replacement-cost-value-vs-actual-cash-va/",
        "title": "A look at replacement cost value vs. actual cash value",
        "byline": "Scott Lacourse",
        "kicker": "News",
        "prettyDate": "November 16, 2016",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Determining value in a property loss depends on several factors.",
        "body": null
      },
      {
        "uri": "/2015/10/26/maximizing-the-first-point-of-customer-contact/",
        "title": "Maximizing the first point of customer contact",
        "byline": " Scott Lacourse ",
        "kicker": "News",
        "prettyDate": "October 26, 2015",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Investing in a consumer-centric self-service portal presents an opportunity to build enduring relationships with prospects and customers.",
        "body": null
      },
      {
        "uri": "/2015/10/26/maximizing-the-first-point-of-customer-contact/",
        "title": "Maximizing the first point of customer contact",
        "byline": "Scott Lacourse",
        "kicker": "News",
        "prettyDate": "October 26, 2015",
        "timeToRead": "2 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Investing in a consumer-centric self-service portal presents an opportunity to build enduring relationships with prospects and customers.",
        "body": null
      },
      {
        "uri": "/2015/07/14/weathering-the-storm-of-lightning-claims-to-the-tune-of-10-billion/",
        "title": "Weathering the storm of lightning claims (to the tune of $10 billion)",
        "byline": "Scott Lacourse",
        "kicker": "News",
        "prettyDate": "July 14, 2015",
        "timeToRead": "5 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "Investigating lightning claims can be problematic and subjective, but new technology is making it easier.",
        "body": null
      },
      {
        "uri": "/2015/06/23/the-keys-what-to-look-for-when-valuing-pianos-in-property-claims/",
        "title": "The keys: What to look for when valuing pianos in property claims",
        "byline": "Scott Lacourse",
        "kicker": "News",
        "prettyDate": "June 23, 2015",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "From electric keyboards to baby grands, determining value requires a little “know-how.”",
        "body": null
      },
      {
        "uri": "/2015/06/23/the-keys-what-to-look-for-when-valuing-pianos-in-property-claims/",
        "title": "The keys: What to look for when valuing pianos in property claims",
        "byline": " Scott Lacourse ",
        "kicker": "News",
        "prettyDate": "June 23, 2015",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/news/",
            "sectionName": "News"
          }
        ],
        "summary": "From electric keyboards to baby grands, determining value requires a little “know-how.”",
        "body": null
      },
      {
        "uri": "/2015/06/18/heres-what-every-adjuster-should-know-about-lightn/",
        "title": "Here's what every adjuster should know about lightning and electronics",
        "byline": "Scott Lacourse",
        "kicker": "Slideshow",
        "prettyDate": "June 18, 2015",
        "timeToRead": "6 minute",
        "image": {
          "uri": "",
          "width": "",
          "height": ""
        },
        "authors": [
          {
            "webUrl": "/author/profile/scott-lacourse/",
            "name": "Scott Lacourse"
          }
        ],
        "kickerNode": [
          {
            "uri": "/slideshow/",
            "sectionName": "Slideshow"
          }
        ],
        "summary": "Expensive technology means costly damage claims",
        "body": null
      }
    ]
  }
}