{
  "author": {
    "name": "Linda Goldstein",
    "webUrl": "/author/profile/linda-goldstein/",
    "description": "",
    "imageLarge": "https://secure.gravatar.com/avatar/f16d6fc2845f417ea0e93a3f2b6cd37d?s=136&d=mm&r=g",
    "estimate": 1,
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    "articles": [
      {
        "uri": "/2020/01/23/the-path-to-improving-the-insurance-customer-experience/",
        "title": "The path to improving the insurance customer experience",
        "byline": "Linda Goldstein",
        "kicker": "Commentary",
        "prettyDate": "January 23, 2020",
        "timeToRead": "5 minute",
        "image": {
          "uri": "https://images.propertycasualty360.com/contrib/content/uploads/sites/414/2020/01/Customer-Experience_Shutterstock.jpg",
          "width": "620",
          "height": "372"
        },
        "authors": [
          {
            "webUrl": "/author/profile/linda-goldstein/",
            "name": "Linda Goldstein"
          }
        ],
        "kickerNode": [
          {
            "uri": "/commentary/",
            "sectionName": "Commentary"
          }
        ],
        "summary": "The challenge for today's insurers is to keep pace, stay competitive and remain relevant in an always-on, technology-driven world.",
        "body": null
      }
    ]
  }
}